Refund policy
Return & Refund Policy — Eluxina
Last updated: June 2026
30-Day Return Window We accept returns within 30 days of delivery. To be eligible:
- Item must be unopened, unused, and in original sealed packaging
- No signs of use, damage, or tampering
- All intimate wellness products are FINAL SALE once opened — no returns or exchanges for health and hygiene reasons
How to Initiate a Return
- Email support@eluxina.com with your order number and reason for return
- We will respond within 1–2 business days with return instructions
- Ship the item back at your own expense using a trackable shipping method
- Refund will be issued within 5–7 business days of receiving and inspecting the item
Refund Terms
- Approved refunds are issued to the original payment method
- Original shipping fees are non-refundable
- If your item arrived damaged or defective, we will cover return shipping and issue a full refund or replacement
Non-Returnable Items
- Opened or used products
- Items without original packaging
- Sale or clearance items
Damaged or Defective Items If your order arrives damaged, please email us within 7 days of delivery with photos of the item and packaging. We will resolve the issue promptly at no cost to you.
Questions? Contact us at support@eluxina.com